Refund policy

Return & Refund Policy – Siddhi Silk Sarees

At Siddhi Silk Sarees, we prioritize quality, authenticity, and customer satisfaction. As our products are delicate, handcrafted, and carefully inspected before dispatch, we follow a strict return and refund policy to ensure fairness and transparency.

Please read the policy carefully before placing an order.

1. Mandatory 360° Unboxing Video (Important)

To be eligible for any return, replacement, or refund, a clear 360-degree unboxing video is mandatory.

Video Guidelines:

  • The video must be continuous, unedited, and without cuts
  • Recording must begin before opening the package
  • Clearly show:
    • Shipping label
    • Sealed package
    • Opening process
    • Product from all angles (360° view)
    • Product tag and invoice

No unboxing video = No return / replacement / refund

This requirement ensures transparency and helps prevent misuse.

2. Eligibility for Returns

Returns or replacements are accepted only in the following cases:

  • Damaged product received
  • Defective product received
  • Wrong product delivered

All requests must include:

  • 360° unboxing video
  • Clear product images
  • Original invoice

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, worn, or washed
  • Items damaged due to improper handling by the customer
  • Customized, stitched, or altered products
  • Products purchased during sale, discount, or clearance
  • Minor color or design variations due to lighting or screen settings
  • Orders placed incorrectly (wrong size, color, or design selection)

4. Time Frame for Requests

  • Return or replacement requests must be raised within 24 hours of delivery
  • Requests beyond this timeframe will not be accepted

Customers can contact us through the support channels provided on our website.

5. Product Condition Requirements

To qualify for a return or replacement:

  • Product must be unused and unwashed
  • Original tags, packaging, and invoice must be intact
  • Product must be in resalable condition

Returned items will undergo a quality inspection before approval.

6. Return Process

  1. Customer submits request with required video and images
  2. Our team reviews the request
  3. If approved:
    • Confirmation will be shared via email or WhatsApp
    • Product must be shipped back within 3 days of approval

Return shipping charges:

  • Covered by us (only for damaged or incorrect products)
  • Otherwise, borne by the customer

7. Replacement Policy

  • Replacements are subject to product availability
  • If unavailable:
    • You may select an alternative product of equal value, or
    • Opt for a refund (store credit or original payment method)

8. Refund Policy

Refunds are processed only after:

  • The returned product passes inspection
  • All policy conditions are met

Timeline:

  • Refund initiation: within 5–7 business days after approval

Refund will be issued via:

  • Original payment method, or
  • Store credit (as preferred)

Shipping charges (if any) are non-refundable.

9. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Orders already shipped cannot be cancelled
  • Customized or stitched products are not eligible for cancellation

10. Exchange Policy

  • Exchanges are allowed only for damaged or incorrect products
  • All return conditions must be met
  • Only one exchange per order is permitted

11. Quality Disclaimer

All products undergo strict quality checks. However, slight variations in:

  • Color
  • Texture
  • Weaving
  • Embroidery

are natural characteristics of handcrafted textiles and are not considered defects.

12. Fraud Prevention

Any attempt to:

  • Submit fake or edited videos
  • Misuse return policy
  • Return used or altered products

may result in:

  • Permanent account restriction
  • Rejection of current and future requests

Siddhi Silk Sarees
Authenticity Assured. Transparency Guaranteed.